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This post has expired! It was posted more than 45 days ago.
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Contact Centre Executive
Posted date: 22-Jul-2010
Job Location: Petaling Jaya, Selangor
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Contact Centre Executive
(Permanent Position - Kuala Lumpur)
Responsibilities:
- To handle inbound telephone calls and to respond accordingly.
- To provide excellent customer service to customers.
- To ensure that all enquiries are according to agreed SLA.
- To identify and resolve customer’s complaints and issues with systems provided.
- To complete all necessary log for tracking and monitoring purposes.
- To perform ad hoc requests which is necessary to nature of job.
Requirements:
- Diploma/degree holders in any field.
- Must be proficient in MS Office application.
- At least 2 years of working experience in customer service/call- centre environment within the financial industry.
- Must be able to communicate (verbal & written) in English and Bahasa Malaysia.
- Possess positive attitude, customer first mindset and people-oriented.
- Must be competent in handling customers and their complaints.
- Strong analytical skills and attention to details.
Those who are interested please forward your full resume to ram.pk@jobs4u.com.my. |
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| | *Direct employers fulfill the . Recruitment Agencies are exempted. Pls note. |
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